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Contact Us
ONTRACK welcomes all feedback and suggestions. Please complete the feedback form, or use the details below to contact the appropriate department for your enquiry:
Contact Details
Head Office Level 4, Wellington Railway Station, Bunny St, PO Box 593, Wellingon. Tel: +64 4 495 3000 Fax: +64 4 495 9045 Free: 0800 697 2677 |
Northern Regional Office Administration Building 2 Railway Lane Otahuhu PO Box 22-043 Auckland. Tel: +64 9 270 5529
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Central Regional Office Level 3, Wellington Railway Station, Bunny St, PO Box 593, Wellingon. Tel: +64 4 495 3008 Fax: +64 4 498 3131 |
Southern Regional Office 14 Midas Place, PO Box 6289, Christchurch. Tel: +64 3 339 3871 Fax: +64 3 399 3825 |
For enquiries to KiwiRail Phone: 0800 801 070
Refer also to the Telephone Book for:
- Tranz Metro
- Tranz Scenic long distance passenger trains
- Tranz Link
- The Interislander Line
- Alstom Transport
Emergencies Phone: 0800 808 400
Use this number to report emergencies only including the following:
- Level crossing alarm failures or defects, including vandalism, broken barrier arms.
- Damage to the railway track (including slips, washouts, objects fouling the track)
- Damage to other infrastructure including bridges, signals, signs, equipment buildings
- Damage to electric traction overhead wires, including broken or fallen wires, leaning poles
- Damage to trains including any loose or unsecured loads.
- Lineside fires
General Enquiries Phone: 0800 697 267 or (04) 495 3000
Use this number to contact the following:
- Property Office for land information, leases, applications for utility and other services to cross or run on railway land
- Train control, signalboxes and network rail operations
- Track and structures engineering
- Signals, telecommunications, electrical and traction engineering
- ONTRACK executive
- ONTRACK management, including finance / accounts
- ONTRACK regional offices (Auckland, Christchurch)
RailsafePhone: 0800 724 57233
Damage to the railway fibre optic cable Phone: 0800 658 444
Use this number to report any cases of actual or suspected damage, including cases where the cable is found uncovered or unprotected.
Permits
To cross the railway Line with over height, over width or long loadsPhone: 0800 697 267 extension 42323, or (04) 474 2323 Fax: (04) 474 2324 Postal Address: ONTRACK, PO Box 593, WELLINGTON, Attention D Edwards
To cross the railway line or cross Railway land with utility services and structuresPhone: 0800 697 267 extension 42064, or (04) 498 2064
To enter Railway LandPlease contact one of ONTRACK's Area Managers Office Administrators for the Issuing of "Permits to Enter" Railway Land:
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Area |
Phone |
Fax |
Physical Address |
Postal Address |
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Auckland, north of Auckland to Otiria, and also south of Auckland to Te Kauwhata inclusive |
09 270 5557 |
09 270 5531 |
Building 2, Railway Lane, (off Saleyards Rd), Otahuhu |
PO Box 22-043, Otahuhu |
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Te Kauwhata exclusive to Hamilton inclusive. East of Hamilton and the Bay of Plenty |
07 846 8425 |
07 846 8468 |
9 Pukeko Street, Frankton, Hamilton |
PO Box 5248, Frankton |
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South of Hamilton to Owhango inclusive, Stratford – Okahukura line, Eltham inclusive to New Plymouth. |
07 8468348 |
07 846 8468 |
9 Pukeko St, Frankton, Hamilton |
PO Box 5248, Frankton |
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Gisborne to Woodville inclusive, Woodville to Masterton exclusive |
06 834 2743 |
06 834 2716 |
Hyderabad Rd, Napier |
PO Box 1065, Napier |
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Owhango (exclusive) to Otaki exclusive, Marton to Eltham exclusive, Te Roti Junction to Kapuni. |
06 351 6839 |
06 351 6826 |
Tremaine/Mathews Ave. Palmerston North |
PO Box 4695, Palmerston North |
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Wellington to Masterton inclusive, Wellington to Otaki inclusive, Wellington to Johnsonville. |
04 498 2038 |
04 498 2047 |
154 Hutt Rd, Kaiwharawhara, Wellington |
PO Box 30-995, Lower Hutt |
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Christchurch to Picton, Christchurch to Ashburton inclusive, Christchurch to Cass exclusive |
03 339 3955 |
03 339 3961 |
14 Midas Place, Middleton, Christchurch |
PO Box 6289, Upper Riccarton |
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Ashburton exclusive and all lines south through to Invercargill |
03 479 3306 03 479 3297 |
03 479 3293 |
1 Strathallen St, Dunedin |
PO Box 604, Dunedin |
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Cass inclusive to Otira, all lines west of Otira on the West Coast |
03 768 1428 |
03 768 1455 |
50 Herbert St, Greymouth |
PO Box 347, Greymouth |
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