Contact Us

ONTRACK welcomes all feedback and suggestions. Please complete the feedback form, or use the details below to contact the appropriate department for your enquiry:

Contact details
- Enquiries to KiwiRail
Emergencies
General Enquiries
Damage to the Railways fibre optic cable
Permits - if you are undertaking work that will cross Railways land, you will require a permit
Feedback

Contact Details

Head Office Level 4, Wellington Railway Station, Bunny St, PO Box 593, Wellingon. Tel: +64 4 495 3000 Fax: +64 4 495 9045 Free: 0800 697 2677	Northern Regional Office Administration Building 2 Railway Lane Otahuhu PO Box 22-043 Auckland. Tel: +64 9 270 5529
Central Regional Office Level 3, Wellington Railway Station, Bunny St, PO Box 593, Wellingon. Tel: +64 4 495 3008 Fax: +64 4 498 3131	Southern Regional Office 14 Midas Place, PO Box 6289, Christchurch. Tel: +64 3 339 3871 Fax: +64 3 399 3825

For enquiries to KiwiRail

Phone: 0800 801 070

Refer also to the Telephone Book for:

Tranz Metro
Tranz Scenic long distance passenger trains
Tranz Link
The Interislander Line
Alstom Transport

Emergencies

Phone: 0800 808 400

Use this number to report emergencies only including the following:

Level crossing alarm failures or defects, including vandalism, broken barrier arms.
Damage to the railway track (including slips, washouts, objects fouling the track)
Damage to other infrastructure including bridges, signals, signs, equipment buildings
Damage to electric traction overhead wires, including broken or fallen wires, leaning poles
Damage to trains including any loose or unsecured loads.
Lineside fires

General Enquiries

Phone: 0800 697 267 or (04) 495 3000

Use this number to contact the following:

Property Office for land information, leases, applications for utility and other services to cross or run on railway land
Train control, signalboxes and network rail operations
Track and structures engineering
Signals, telecommunications, electrical and traction engineering
ONTRACK executive
ONTRACK management, including finance / accounts
ONTRACK regional offices (Auckland, Christchurch)

Railsafe

Phone: 0800 724 57233

Damage to the railway fibre optic cable

Phone: 0800 658 444

Use this number to report any cases of actual or suspected damage, including cases where the cable is found uncovered or unprotected.

Permits

To cross the railway Line with over height, over width or long loads

Phone: 0800 697 267 extension 42323, or (04) 474 2323
Fax: (04) 474 2324
Postal Address:
ONTRACK,
PO Box 593,
WELLINGTON,
Attention D Edwards

To cross the railway line or cross Railway land with utility services and structures

Phone: 0800 697 267 extension 42064, or (04) 498 2064

To enter Railway Land

Please contact one of ONTRACK's Area Managers Office Administrators for the Issuing of "Permits to Enter" Railway Land:

Area	Phone	Fax	Physical Address	Postal Address
Auckland, north of Auckland to Otiria, and also south of Auckland to Te Kauwhata inclusive	09 270 5557	09 270 5531	Building 2, Railway Lane, (off Saleyards Rd), Otahuhu	PO Box 22-043, Otahuhu
Te Kauwhata exclusive to Hamilton inclusive. East of Hamilton and the Bay of Plenty	07 846 8425	07 846 8468	9 Pukeko Street, Frankton, Hamilton	PO Box 5248, Frankton
South of Hamilton to Owhango inclusive, Stratford – Okahukura line, Eltham inclusive to New Plymouth.	07 8468348	07 846 8468	9 Pukeko St, Frankton, Hamilton	PO Box 5248, Frankton
Gisborne to Woodville inclusive, Woodville to Masterton exclusive	06 834 2743	06 834 2716	Hyderabad Rd, Napier	PO Box 1065, Napier
Owhango (exclusive) to Otaki exclusive, Marton to Eltham exclusive, Te Roti Junction to Kapuni.	06 351 6839	06 351 6826	Tremaine/Mathews Ave. Palmerston North	PO Box 4695, Palmerston North
Wellington to Masterton inclusive, Wellington to Otaki inclusive, Wellington to Johnsonville.	04 498 2038	04 498 2047	154 Hutt Rd, Kaiwharawhara, Wellington	PO Box 30-995, Lower Hutt
Christchurch to Picton, Christchurch to Ashburton inclusive, Christchurch to Cass exclusive	03 339 3955	03 339 3961	14 Midas Place, Middleton, Christchurch	PO Box 6289, Upper Riccarton
Ashburton exclusive and all lines south through to Invercargill	03 479 3306 03 479 3297	03 479 3293	1 Strathallen St, Dunedin	PO Box 604, Dunedin
Cass inclusive to Otira, all lines west of Otira on the West Coast	03 768 1428	03 768 1455	50 Herbert St, Greymouth	PO Box 347, Greymouth