Contact Us

For general enquiries or feedback please use this form or the details below to contact the appropriate department for your enquiry:
 Contact Details
Emergencies 
General Enquiries 
Damage to the Railways fibre optic cable 
Permits - if you are undertaking work that will cross Railways land, you will require a permit 
To cross the Railway Line with over height, over width or long loads 
To cross the railway line or cross railway land with utility services and structures 
To enter Railway Land 
Related sites - Kiwi Rail Group, Tranz Scenic, Interislander, Tranz Metro, Hillside Engineering
 
Contact Details 

Head Office
Level 4,
Wellington Railway Station,
Bunny St,
PO Box 593,
Wellington 6140
Tel: +64 4 495 3000
Fax: +64 4 473 1589
Free: 0800 697 267

Northern Regional Office 
Administration Building 2
Railway Lane
Otahuhu
PO Box 22-043
Auckland 1640
Tel: +64 9 270 5529

Central Regional Office 
154 Hutt Road
Kaiwharawhara
Wellington 6035
P O Box 30-995
Lower Hutt 5040
Tel: +64 4 498 3201
Fax: +64 4 498 5282

Southern Regional Office 
14 Midas Place,
PO Box 6289,
Christchurch 8442
Tel: +64 3 339 3871
Fax: +64 3 339 3825
 
Emergencies

Phone: 0800 808 400 
Use this number to report emergencies only including the following:
Level crossing alarm failures or defects, including vandalism, broken barrier arms. 
Damage to the railway track (including slips, washouts, objects fouling the track) 
Damage to other infrastructure including bridges, signals, signs, equipment buildings 
Damage to electric traction overhead wires, including broken or fallen wires, leaning poles 
Damage to trains including any loose or unsecured loads. 
Lineside fires 
General Enquiries

Phone: 0800 697 267 or (04) 495 3000 
Use this number to contact the following:
Property Office for land information, leases, applications for utility and other services to cross or run on railway land 
Train control, signalboxes and network rail operations 
Track and structures engineering 
Signals, telecommunications, electrical and traction engineering 
ONTRACK executive 
ONTRACK management, including finance / accounts 
ONTRACK regional offices (Auckland, Christchurch, Wellington) 
Railsafe
Phone: 0800 724 57233

Damage to the railway fibre optic cable

Phone: 0800 658 444 
Use this number to report any cases of actual or suspected damage, including cases where the cable is found uncovered or unprotected.
Permits
To cross the railway line with over height, over width or long loads
Phone: 0800 697 267 extension 42323, or (04) 474 2323
Fax: (04) 474 2324
Postal Address:
ONTRACK, 
PO Box 593, 
WELLINGTON 6140
Attention D Edwards 
 
To cross the railway line or cross railway land with utility services and structures
Phone: 0800 697 267 extension 42064, or (04) 498 2064 
 
 
To enter railway land
Please contact one of ONTRACK's Area Office Administrators for the Issuing of "Permits to Enter" Railway Land:
  
Area 
Phone 
Fax 
Physical Address 
Postal Address 
Auckland, north of Auckland to Otiria, and also south of Auckland to Te Kauwhata inclusive
09 270 5557
09 270 5228
Building 2, Railway Lane, (off Saleyards Rd), Otahuhu
PO Box 22-043, 
Otahuhu                       Auckland 1640
Hamilton inclusive of Te Rapa yard, east of Hamilton and the Bay of Plenty.
07 848 0231
07 847 2158
9 Pukeko Street, Frankton, Hamilton
PO Box 5248, Frankton    Hamilton 3240
Stratford - Okahukura Line, Eltham to New Plymouth
06 759 7507
06 759 7505
South End Broadway, Stratford
P O Box 146, Stratford
Te Kauwhata to Hamilton (exclusive of Te Rapa yard), South of Hamilton to Owhango
07 848 0222
07 847 2158
9 Pukeko St,
Frankton, 
Hamilton 
PO Box 5248,
Frankton   Hamilton 3240
Gisborne to Woodville inclusive, Woodville to Masterton exclusive
06 834 2743 
06 834 0250 
Hyderabad Rd,
Napier 
PO Box 1065,
Napier  4140
Owhango (exclusive) to Otaki exclusive, Marton to Eltham exclusive, Te Roti Junction to Kapuni.
06 351 6839 
06 355 8538 
Tremaine/Mathews Ave. 
Palmerston North 
PO Box 4695, 
Palmerston North  4442
Wellington to Masterton inclusive, Wellington to Otaki inclusive, Wellington to Johnsonville. 
04 498 3256 
04 498 5283 
154 Hutt Rd,
Kaiwharawhara,
Wellington 
PO Box 30-995, 
Lower Hutt 5040
Christchurch to Picton, Christchurch to Ashburton inclusive, Christchurch to Cass exclusive 
03 339 3855 
03 339 3961 
14 Midas Place,
Middleton,
Christchurch 
PO Box 6289,
Upper Riccarton  Christchurch 8442
Ashburton exclusive and all lines south through to Invercargill 
03 466 3156
03 466 3155 
03 455 1271
1 Strathallen St,
Dunedin 
PO Box 604, 
Dunedin 9054
Cass inclusive to Otira, all lines west of Otira on the West Coast 
03 769 8223 
03 768 1455 
50 Herbert St, 
Greymouth 
PO Box 347,
Greymouth 7840